Hi89 takes the privacy and security of every user's personal data seriously. This document transparently explains how we collect, use, store, and protect your information — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read this policy carefully to understand your rights as a hi89 platform user.
Privacy is more than a legal document to hi89 — it is a core part of our platform's values. The following are the fundamental principles that guide how we handle your data.
All data transmitted between your device and hi89 servers is protected with 256-bit SSL encryption. Sensitive information such as banking details and passwords is never stored in plain text.
Hi89 only collects data that is strictly necessary for platform operations. We do not collect irrelevant information and never sell users' personal data to any third party.
All data handling practices at hi89 are designed to fully comply with the Malaysia Personal Data Protection Act 2010. Users have full rights to access, correct, and request deletion of their data.
Access to user personal data at hi89 is restricted to staff who genuinely need it to perform their duties. All access is logged and continuously monitored.
Hi89 never sells, rents, or discloses users' personal data to third parties for marketing or commercial purposes. Your data remains yours and is used only for the purposes for which you have given consent.
The hi89 Privacy Policy is reviewed and updated periodically to ensure it reflects industry best practices and changes in data protection laws applicable in Malaysia.
This Privacy Policy applies to all users who access or use the hi89 platform through our official website, Android and iOS mobile apps, and any other official hi89 digital channels.
This policy covers the collection, processing, storage, disclosure, and deletion of user personal data. It also outlines your rights under the Malaysia Personal Data Protection Act 2010 (PDPA) and how you may exercise those rights.
This policy does not apply to third-party websites or services that may be linked from the hi89 platform. We encourage users to read the privacy policy of any third party separately before using their services.
Hi89 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, IC/passport number, date of birth | KYC verification, legal compliance |
| Contact | Email address, phone number, residential address | Account communications, two-factor authentication |
| Financial | Bank account details, deposit & withdrawal records | Payment processing, AML compliance |
| Technical | IP address, device type, operating system, browser | Security, fraud detection |
| Usage | Betting records, games played, active hours | Service improvement, responsible gaming |
Hi89 does not collect sensitive data such as health information, religious beliefs, or users' political views. All data collection is carried out with user consent and for stated purposes only.
Personal data collected by hi89 is used solely for legitimate purposes necessary for platform operations. The following are the primary purposes for which your data is used:
Hi89 does not sell or disclose users' personal data to external parties for commercial purposes. However, in certain limited situations, data may be shared with the following parties:
Hi89 stores user data on secure servers with industry-standard security measures. Below is an overview of the technical security practices we employ:
Data retention periods are as follows: active account data is retained for the duration the account remains active; financial transaction data is retained for a minimum of 7 years for legal compliance purposes; technical log data is retained for 90 days. Upon expiry of the retention period, data is securely deleted using industry-standard methods.
Hi89 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. There are several types of cookies we use:
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the hi89 platform. For more information on managing cookies, please refer to your web browser documentation.
As a registered hi89 platform user in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 working days.
If your data is inaccurate or outdated, you have the right to request a correction via your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without penalty.
You have the right to receive your data in a machine-readable format and transfer it to another service provider.
In certain situations, you have the right to request a restriction on the processing of your data while a dispute is being resolved.
The hi89 platform is strictly for individuals aged 18 and above. hi89 does not knowingly collect, process, or store the personal data of individuals under 18 years of age.
If we discover that personal data of an individual under 18 has been inadvertently collected, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the hi89 platform are encouraged to contact us immediately at [email protected].
In the course of its operations, hi89 may transfer user personal data to servers or partners located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including:
Hi89 prioritises storing Malaysian users' data within the Asia Pacific region where possible, to ensure maximum compliance with local laws.
Hi89 has a comprehensive incident response procedure to address any data breaches that may occur. In the event of a data breach affecting users' personal data:
Hi89 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Last Updated" date at the top of this page will always reflect the latest version of this policy.
For material changes — those that significantly affect how we collect or use your data — hi89 will provide at least 14 days' advance notice via in-platform notifications or email to your registered address. Continued use of the hi89 platform after receiving notice of changes is considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how hi89 handles your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days. For formal requests under PDPA, such as data access or data deletion, we will provide a full response within 21 working days as required by law.
Your personal data is protected with the latest encryption technology. Register a hi89 account today and enjoy a safe, fair, and responsible wagering experience alongside over 500,000 users in Malaysia.