Terms and Conditions hi89 – Malaysia Platform User Guide

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern the relationship between hi89 ("Company", "We", "Platform") and all users who access or use the hi89 platform via the website, mobile app, or any digital channel provided by hi89.

By clicking "Register", "I Agree", or by simply using any service offered by hi89, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the hi89 platform.

Hi89 reserves the right to update or modify these Terms at any time. Users will be notified of material changes via in-platform notifications or through their registered email. Continued use of the hi89 platform following any changes to the Terms constitutes acceptance of the updated terms.

2Member Eligibility

To register and use the hi89 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Not currently located in a territory or jurisdiction that prohibits online gambling activity.
• Not currently on a self-exclusion list from any gambling programme.
• Having full legal capacity to enter into a binding agreement.
• Not acting on behalf of any third party or company during registration.

Hi89 reserves the right to request identity document verification (KYC) at any time to confirm user eligibility. Failure to provide the required documents may result in temporary account suspension until the verification process is completed.

3Account Registration

Each user is only permitted to register and maintain one (1) active account on the hi89 platform. Registering multiple accounts, whether under the same or different names, is prohibited and may result in closure of all associated accounts along with freezing of the account balances.

During registration, you are required to:

• Providing your full legal name exactly as it appears on a valid identity document.
• Using an active email address that belongs to you.
• Providing a reachable phone number for verification and security purposes.
• Setting a strong password and not sharing it with any other party.

All information provided during registration must be accurate, complete, and up to date. hi89 reserves the right to verify all submitted information and request supporting documents at any time. Users who provide false or misleading information will be subject to immediate action, including account closure without any refund.

4Deposit & Payment

Hi89 supports a wide range of secure and trusted payment methods including DuitNow, FPX, direct bank transfer, Touch 'n Go eWallet, and GrabPay. All deposits are processed in real time and credited to your hi89 account within seconds upon successful payment confirmation.

• The minimum deposit amount is RM 20 for each transaction.
• No maximum daily deposit limit is set by default, but users may set personal limits through their account settings.
• All deposits must be made from a bank account or digital wallet in your own name.
• Hi89 does not accept third-party deposits on behalf of other users.
• If there are any issues or delays with a deposit, users must contact customer support and include proof of the transaction.

Hi89 does not charge any processing fees on deposits. However, your bank or digital wallet provider may apply their own transaction charges beyond hi89's control. Users are advised to review their payment provider's fee policy before making a deposit.

5Fund Withdrawal

Hi89 users are entitled to withdraw funds from their account balance at any time, subject to the following conditions:

• A user account must have completed the full identity verification (KYC) process before the first withdrawal can be processed.
• Withdrawals are only processed to a bank account or digital wallet that in the same name with the registered hi89 account.
• The minimum withdrawal amount is RM 50 for each transaction.
• Withdrawal requests are typically processed within 1 to 24 business hours.
• Hi89 reserves the right to perform additional checks on withdrawals exceeding a certain amount before approving the transaction.

If there is a bonus balance that has not yet met the rollover requirement, the withdrawal will only cover the cash balance. Bonus balances that are not yet eligible cannot be withdrawn until the wagering requirement is fully met. hi89 is not responsible for any delays caused by banks or third-party payment providers.

6Bonus & Promotions

Hi89 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback offers, and a VIP programme. All bonuses are subject to the specific terms and conditions set for each promotion.

• Each bonus has a wagering (rollover) requirement that must be fulfilled before a withdrawal can be made.
• Bonuses may only be claimed once per promotion unless otherwise stated.
• Hi89 reserves the right to withdraw or cancel bonuses if there is reasonable suspicion of misconduct or promotion abuse.
• Bonuses cannot be transferred between accounts and have no cash value until rollover requirements are met.
• The validity period of each bonus is as stated in the terms of the relevant promotion. Expired bonuses will be automatically cancelled.

7Wagering Rules

All wagering activity on the hi89 platform is subject to the specific rules set for each game type. Users are responsible for understanding the rules of each game before placing any bets.

• The results of all games on hi89 are final and cannot be disputed unless a verifiable technical error is present.
• Hi89 uses certified Random Number Generator (RNG) technology across all casino games to ensure fairness and transparency.
• In the event of a technical disruption or system failure during an active game round, hi89 will use system records to determine the game outcome or issue an appropriate refund.
• Hi89 reserves the right to void or suspend any bet suspected of involving manipulation or misconduct.
• Minimum and maximum betting limits are as displayed within each game and are subject to change from time to time.

8Prohibited Activities

Hi89 users are strictly prohibited from engaging in any of the following activities:

• Registering more than one account or using another person's account.
• Using bots, automation tools, or any unfair methods to gain an advantage in games.
• Colluding with other users to manipulate game outcomes or abuse the bonus system.
• Using the hi89 platform for money laundering or any illegal financial activities.
• Posting offensive, defamatory, or threatening content toward other users on any hi89 communication channel.
• Accessing or attempting to access hi89's internal systems without authorization, including hacking attempts or cyberattacks.
• Selling, transferring, or attempting to sell a hi89 account to another party.

9Account Closure & Suspension

Hi89 reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Failed identity verification (KYC) or information that cannot be verified.
• Suspicious or inconsistent activity indicating possible fraud.
• A court order or directive from a regulatory authority.
• Voluntary closure request by the user.

Users may also close their own account at any time by contacting the hi89 customer support team. All eligible cash balances will be returned to the user within a reasonable timeframe after the verification process is completed, provided there are no term violations associated with the account.

10Privacy & Data Protection

Hi89 takes user personal data protection seriously. All information collected, processed, and stored by hi89 is subject to Privacy Policy our separate policy and the Malaysia Personal Data Protection Act 2010 (PDPA).

By using the hi89 platform, you agree that hi89 may collect and process your personal data for the following purposes:

• Identity verification and KYC/AML compliance.
• Processing financial transactions and managing accounts.
• Service improvement and user experience enhancement.
• Account-related communications, promotions, and platform updates.
• Fraud detection and prevention of suspicious activities.

11Intellectual Property Rights

All content, designs, software, logos, trademarks, graphics, and other materials found on the hi89 platform are the exclusive property of hi89 or its licensors and are protected by applicable intellectual property laws.

Users are not permitted to copy, distribute, modify, publicly display, or exploit any content on the hi89 platform without explicit written permission from hi89. Use of hi89 logos or trademarks for any commercial purpose without authorization is strictly prohibited.

12Limitation of Liability

To the extent permitted by law, hi89 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including:

• Losses suffered due to service disruptions or platform downtime.
• Losses arising from undesired betting outcomes.
• Damages resulting from unauthorized access to a user's account by a third party.
• Losses arising from reliance on information found on the platform.

Hi89 does not guarantee that the platform will operate without interruption or errors at all times. However, we are committed to maintaining high uptime and will make every effort to resolve any technical disruptions as quickly as possible.

13Changes to Terms

Hi89 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to users via in-platform notifications or through their registered email at least 7 days before the changes take effect.

It is the user's responsibility to review these Terms periodically. The "Last Updated" date at the top of this document will always reflect the date of the latest version of these Terms. Continued use of the hi89 platform after any changes to the Terms take effect will be considered acceptance of the updated Terms.

14Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the hi89 customer support team through the following channels:

• Live Chat: Available 24/7 directly within your hi89 account — the fastest way to get help.
• Email: [email protected] — for written inquiries and official documentation.

The hi89 support team operates around the clock and is committed to responding to all inquiries within 3 minutes via live chat and within 24 hours via email. We take pride in delivering responsive, user-friendly customer service to our Malaysian users.